How to Start BPO/ Call Center in India

With the changing technology Business Outsourcing Process units in India has been increased since last few years. BPO service provider usually administers and manages a particular business process for another company. It’s a big and diversified field of business which serve almost every sector. This sector had removed the barrier of doing international business. The changing trend of outsourcing of business is creating various opportunities in India for doing BPO business. The idea behind Start BPO in India outsourcing is to reduce the cost and overheads and increase the profit margin.There are various opportunities in the field to Start BPO in India. This sector creates new job for the fresher’s which lead to the growth of economy. Bigger companies outsources there work in some parts to BPO companies. BPO can be in fields like Tele Calling , Lead Generation , out sourced work etc. The important aspect to start a BPO is to get outsourced work form foreign clients.

According to Nasscom estimates, a total of 1.1 million people work in Indian BPM industry. More than 500 companies in India are offering outsourcing services in 35 languages to over 66 countries. 

Government License Required to Start BPO In India

1. Business Registration

The BPO service provider include tele-marketing , e-commerce , debt recovery , lead generation companies , IT enabled services etc. OSP/DOT license is required by companies planning to start a call center, BPO or KPO.  it is suggested that business which is looking for start BPO / Call Centre in India established as a Private Limited Company or Limited Company under the Companies Act .

Duration : Appx. 15 Days

2. OSP/DOT License for BPO / Call Centre

Company providing services such as e tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, call center, network operation center and other IT Enabled Services, by using Telecom Resources provided comes under OSP and shall do OSP / DOT Registration.

Enabled Services, using telecom resources are required to obtain OSP Registration.

1) All domestic BPOs and KPOs
2) All international BPOs and KPOs located in India
3) All telemarketers

Duration : Appx. 3-4 Weeks

3.  GST Registration

Section 22(1) it is stipulated that a person is liable to take registration of the aggregate turnover exceeds Rs. 20 Lac in a financial year. The aggregate Turnover covers export of services. Sec 2(6) CGST Act.

Hence BPO Companies need to take GST Registration if there turnover crosses Rs. 20  Lac in a financial Year.

Duration : Appx. 3-4 Days

4.Provident Fund Registration

Employee Provident Fund is applicable to : Employees’ Provident Fund and Miscellaneous Provisions Act 1952 is applicable to:

• Every establishment which is engaged in any one or more of the industries specified in Schedule I of the Act or any activity notified by Central Government in the Official Gazette.
• Employing 20 or more persons .
• Cinema Theatres employing 5 or more persons.

Duration : Appx. 3-4 Days

5. ESIC Applicability

Sec 1(5), ESIC the scheme has been extended to shops,hotels, restaurants,cinemas including preview theaters, road-motor transports undertakings and newspaper establishments employing 20 or more persons

Duration : Appx. 3-4 Days